Frequently Asked Questions

Please visit our Stores page for details about your local Solitaire Club store. (stores can click and link to our outlet listing)

Not at all, please feel free to come and visit at any of our stores. However, we do recommend to make an appointment with our professional diamond consultants in order to provide you the best possible service where you will not be interrupted and your need can be perfectly met. Our online tool lets you request your preferred time and date with your most convenient store here. (here link to appointment form)

All orders made on Solitaire Club will be delivered to you free of charge. (subject to change)

Exchanges are accepted within 7 days in perfect condition.

Your Solitaire Club diamond ring will arrive in our signature Solitaire Club gift box. Our deliveries are sent securely with a courier premium service.

Our stores can be contacted directly by phone or email. Please visit the Contact Us page for details of your local store. Alternatively, please email customerservice@solitaireclub.com.my.

We are committed to source diamonds and precious metals through socially and environmentally responsible means. Solitaire Club only use conflict-free diamonds. It is our promise and moral obligation to run a sustainable and ethical business.

Carat: Carat measures the weight of the diamond. One carat (1 ct) equals to 0.20 grams. A valuable diamond is determined by a bigger carat and a good combination of the other 3Cs. However, a decently sized stone will not shine without the right cut, colour and

Cut: refers to both the diamond’s shape and to the number of facets, their size and their relative proportions on the surface of a diamond.

Clarity: As a gift from nature a billion years ago, it is natural for a diamond to have inclusions. These inclusions are determined by the elements that were present when the diamond was formed. These inclusions are part of each diamond’s characteristics which make each one unique and special much like our fingerprints. Clarity refers to the pureness of the diamond from these inclusions. The lesser the inclusions, the greater the clarity and thus the more valuable the diamond.

Colour: Diamonds naturally come in a range from colourless to yellow. Colour refers to the shades of diamond body colour which has been determined by nature. However, due to rarity of pure colourless diamond, value of this diamond is much higher.

The beauty of a diamond’s sparkle is the result of how well it has been cut. The aspects of cut that contribute most to a diamond’s beauty are proportion, symmetry and polish.

Only stones cut with correct proportions and an exacting finish become Solitaire Club diamonds, even though such stringent standard requires sacrificing much more of a rough diamond’s weight. Solitaire Club gemologist only selects diamonds which fulfill the above proportion cut for all our rings.

Our promise to deliver the finest diamond ring is further guaranteed by Gemological Institute of America (GIA) certification for every Solitaire Club diamond.

Only 0.001% of the world’s diamond is eligible to be a Solitaire Club diamond.Key factors in determining the quality of a diamond is hinged on the 4Cs (Cut, Clarity, Colour, Carat). In addition, the perfect combination of Proportion, Symmetry and Polish determines the brilliance, fire and scintillation that creates the ultimate diamond. This is the essence of Solitaire Club diamond.

Expert detailing and mathematical wizardry is taken care by our world class professional gemologist team to ensure each Solitaire Club diamond meets our stringent technical requirements. Our commitment to the quality that is further guaranteed by GIA certification for every Solitaire Club diamond.